In certain cases, your orders may be split into separate packages based on their size to ensure efficient delivery.
To see if your order has been divided into separate parcels, you can use your Australia Post tracking number on their website.
If your order has been dispatched in multiple parcels, you can track each one by using the dropdown menu or arrows located to the right of the screen:
If you have only received part of your order, and can see no mention of another parcel, please contact us with the following information and we will be able to help.
- Order Number:
- Items received:
- Items still missing:
Once our Customer Service team has received the above information, they will get in touch with you to organise a solution.